Privacy Policy

Last Modified: 21/02/2026

Website: www.hooq.studio

Controller: HOOQ Studio Digital Marketing Services - FZCO (licensed business in the United Arab Emirates, Dubai, License Number 69223) (“we”, “us”, “our”).

This Privacy & Cookies Policy explains how HOOQ Studio collects, processes, stores, shares, and protects personal data when you visit our website, engage with our services, or communicate with us. We aim to comply with applicable UAE data protection legislation, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and related implementing regulations.

1. Scope of this Policy

This policy applies to:

  • Website visitors

  • Prospective and current clients

  • Partners and contractors

  • Individuals communicating with us via website, email, social media, or messaging platforms

2. What Personal Data We Collect

A) Data You Provide to Us

When you contact us or submit a form, we may collect:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Project details or message content

  • Any additional information you voluntarily provide

B) Data Collected Automatically

When you browse our website, we may collect technical data through cookies and tracking technologies:

  • Device type, browser, operating system

  • IP address (general location only)

  • Pages visited and time spent

  • Referring website

  • User interactions and performance data

This may be collected via:

  • Website platform analytics

  • Google Analytics

  • Meta (Facebook) Pixel

  • Advertising platforms

  • Other Third Party Tracking Systems if Applied

C) Sensitive Data & Children

We do not intentionally collect sensitive personal data.

Our services are not directed to children. If we become aware that personal data of a child has been collected without appropriate authorization, we will delete it.

3. Lawful Basis for Processing

Under UAE PDPL, processing may be based on:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests (where applicable and proportionate)

4. Why We Process Your Data

We may use your data to:

  1. Respond to inquiries and provide consultations

  2. Deliver web development, branding, AI, marketing, and PR services

  3. Manage contracts and business relationships

  4. Improve website performance and user experience

  5. Conduct analytics and performance tracking

  6. Send marketing communications (where permitted)

  7. Prevent fraud, secure our systems, and enforce rights

  8. Comply with UAE legal and regulatory requirements

Cookies Policy

5. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and measure performance.

A) Consent & Cookie Banner

We provide a cookie banner allowing users to:

  • Accept cookies

  • Reject non-essential cookies

  • Manage cookie preferences

Consent preferences may be managed via a Consent Management Platform (CMP).

B) Types of Cookies

Strictly Necessary Cookies

Essential for security and core functionality.

Preference Cookies

Store user settings and preferences.

Analytics Cookies

Used for performance monitoring (e.g., Google Analytics).

Marketing Cookies

Used for advertising measurement and retargeting (e.g., Meta Pixel, Google Ads).

C) Managing Cookies

You can:

  • Update preferences through the cookie settings link

  • Adjust browser settings to block/delete cookies

Note: Blocking cookies may affect functionality.

6. Marketing Communications

We may use your contact details for:

  • Email newsletters

  • Business updates

  • Service announcements

  • Social media marketing

  • Messaging platforms (e.g., WhatsApp Business)

You may opt out at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us at: asselm@hooq.studio

7. Data Storage & Retention

Personal data may be stored:

  • On our website platform (e.g., Wix infrastructure)

  • In secure corporate email systems

  • Within CRM tools

  • Through analytics and consent platforms

We retain personal data only as long as necessary for:

  • Service delivery

  • Legal compliance

  • Tax and accounting requirements

  • Dispute resolution

When no longer required, data is deleted or anonymized where feasible.

8. Data Sharing

We do not sell personal data.

We may share data with:

  • Hosting providers

  • Analytics providers

  • Advertising platforms

  • IT support providers

  • Legal or financial advisors

  • Contractors supporting service delivery

  • Authorities when legally required.

All service providers are expected to maintain appropriate confidentiality and security standards.

9. International Transfers

Some service providers (if applicable) (e.g., analytics, cloud services, advertising platforms) may process data outside the UAE.

Where cross-border transfers occur, we take reasonable measures to align with UAE data protection requirements.

10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data.

However, no system can guarantee absolute security.

11. Your Rights

Subject to UAE law, you may have the right to:

  • Request access to your data

  • Request correction

  • Request deletion (where applicable)

  • Object to certain processing

  • Withdraw consent

To exercise rights, contact:

asselm@hooq.studio

We may request identity verification before processing requests.

12. Third-Party Links

Our website may contain links to external platforms (e.g., social media, partners). We are not responsible for their privacy practices.

13. Updates

We may update this policy periodically. The “Last Modified” date reflects the current version.

14. Contact

For privacy-related inquiries:

HOOQ Studio Digital Marketing Services - FZCO

Dubai, United Arab Emirates

Email: info@hooqstudio.com

Disclaimer

We apply reasonable safeguards to protect personal data; however, we do not accept responsibility for breaches occurring outside our reasonable control.